Privacy Policy


1. Introduction

Welcome to Garland Lodge ("we", "our", or "us"). We are committed to protecting your personal data and respecting your privacy. This policy explains how we handle your data when you visit garlandlodge.org and is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

For the purposes of the UK GDPR, the Data Controller is Garland Lodge.

3. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you:
  • Identity Data: First name, last name, or similar identifiers.
  • Contact Data: Billing address, email address, and telephone numbers.
  • Financial Data: Payment card details (processed securely by our third-party payment providers).
  • Transaction Data: Details about payments to and from you and services you have purchased from us.

4. How We Use Your Data & Legal Basis

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
  • Performance of Contract: To process your booking and provide the accommodation services you requested.
  • Legitimate Interests: To manage our business, prevent fraud, and improve our website.
  • Legal Obligation: If we need to comply with a legal or regulatory obligation (e.g., keeping tax records for HMRC).

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, or transfer of your personal data. To exercise any of these rights, please contact us using the details provided on our Contact page.

7. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

8. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us via the email address or physical address listed on the Contact page of this website.